148 reactions · 8 comments | Fin, Intercom’s AI agent for customer service, boosts your CSAT, speeds resolution rates, and lowers your cost to serve. | Intercom | Facebook

12 reactions | New podcast: Browsers are pushing apps toward the brink of obscurity. Hugh Durkin, Senior Product Manager, explains why none of this should be surprising – and that every product builder should be paying close attention. https://blog.intercom.com/intercoms-hugh-durkin-on-the-future-of-browsers-platforms-and-apps/ | Intercom | Facebook

Today on the podcast, we share the lessons we learned building our recently launched Product Tours. See how we validated our assumptions, made difficult tradeoffs and strove to build something that stands out in a crowded marketplace. https://inter.com/2LZeEbU | Intercom | Facebook