Case Management in Microsoft Dynamics 365 for Customer Service
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YouTubeenCloud9 | Dynamics 365 & Copilot AI
Case Management in Microsoft Dynamics 365 for Customer Service
In this informative video, Brian Begley discusses how case management in Dynamics 365 empowers employees to quickly resolve cases. A few of the things he demonstrates are: • How to add a case. • How to resolve a case. • Viewing a resolved case. • Setting routing rules. • Automatic case creation.
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