Teams Can Run Your Contact Center. Here's How to Know If It Should - Part 1
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Teams Can Run Your Contact Center. Here's How to Know If It Should - Part 1
A 1,400-person UK legal firm was running a mess of legacy phone systems. Their team was already trained on Microsoft Teams. The E5 license investment was already there. They didn’t want a separate contact center platform disconnected from the rest of the business. Here's what that looked like in the real world after the transition ...
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