Dealing with customer complaints can be the hardest part of any job, so it's time for Roger and Robin to share their experiences and tips on how to handle customer complaints. ====================== The Chimp Paradox: The Acclaimed Mind Management Programme to Help You Achieve Success, Confidence and Happiness. https://www.waterstones.com/book/the-... Here are some useful articles on dealing with complaints: How to Talk to Your Angriest Customers - https://bit.ly/2Ubzkk5 Why Customer Complaints