MetroAccess sees decline in customer satisfaction
2:18
nbcwashington.com
MetroAccess sees decline in customer satisfaction
MetroAccess, which offers Metro’s door-to-door service for people with disabilities, faces growing criticism for a lack of performance and poor customer satisfaction. Numan Aslam, who has cerebral palsy and uses a wheelchair, said he’s been using MetroAccess for more than 15 years. Recently, he’s been losing patience with MetroAccess. It ...
Dec 19, 2024
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