The 9 key steps of customer experience (CX) journey mapping - SHERPA
sherpa.digital
The 9 key steps of customer experience (CX) journey mapping - SHERPA
A customer experience journey map is created by predicting customers' journeys on different touchpoints based on data collected by research.
May 6, 2019
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Customer Experience Mapping Template
How to Create a Customer Experience Map
Customer Journey Map Book
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