Over the years the pharmacy chain used strategy to combat shoplifting. Walgreens CEO Tim Wentworth said the company’s ...

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer dissatisfaction.

In an earnings call, executive Tim Wentworth conceded that locking products up might not be the best move for boosting sales.

The CEO of Walgreens admits that locking up products to deter theft is irritating paying customers and is hurting sales. The ...

"When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively," Wentworth said. "I ...

STATEN ISLAND, N.Y. -- While many big-box chains now lock up merchandise as a means of combatting theft -- requiring shoppers ...

Many retail stores across the Bay Area have turned to locking up commonly stolen items to prevent against shoplifting. But there is a downside to that tactic, Walgreens CEO Tim ...

Consider it a simple economic truth, one that ordinary Americans evidently knew long before CEOs: "When you lock things up ..

Walgreens has come to find out that both shoplifters and customers are turned off when items are locked away. In an earnings ...

Turns out putting everything behind locked glass and ad-covered screens does not create a welcoming shopping environment.