AI is no longer seen as a futuristic discipline but has emerged as a major focus area for business growth. It's predicted ...

One of the largest insurance companies in the U.S. handles 12,000 policy requests every day. Two years back, their call center had 180 agents who answered simpl ...

Tension: Companies invest in CRM systems expecting transformation, then blame the technology when human dynamics remain unchanged. Noise: The software industry perpetuates the myth that better ...

Dr. Saini is a psychiatrist and Dr. Bailen is a psychologist at Massachusetts General Hospital. As the use of large language models like ChatGPT, Claude and Gemini has surged, we’ve heard about ...

Siri has gone from in a relationship with OpenAI to in an open relationship. According to Bloomberg, Apple has decided to forgo an exclusive deal with OpenAI to allow Siri to run queries through ...

Consumers are increasingly turning to artificial intelligence chatbots for health information, a new report from Rock Health says. Thirty-two percent of respondents in the 2025 Consumer Adoption of ...

With increasing awareness of AI chatbot-associated psychosis and efforts to understand how it occurs, there has been renewed attention to the psychiatric phenomenon of folie à deux, meaning “madness ...

Here’s the question nobody’s asking but everybody should be: When you ask an AI for the truth, whose truth are you getting? Researchers at MIT, the University of East Anglia and a dozen other ...

There could be one more step required before creating an account and posting on Reddit in the future. According to Reddit's CEO, Steve Huffman, the social media platform is exploring different ways to ...

Sure, when chatbots aren’t outright hallucinating, they can be helpful tools for gathering information, generating ideas, and completing tasks. But some of the biggest players in the AI chatbot ...