Just like algae blooms in the ocean and pollen in the spring, there’s been an explosion in the past year or two of new software, related tools and lingo from the IT and mainstream/consumer side. Some ...
Genesys wants large action models — not large language models — to support reliable enterprise automation. The company announced on Feb. 10, 2026, what it describes as the industry's first agentic ...
For the last two years, the fundamental unit of generative AI development has been the "completion." You send a text prompt to a model, it sends text back, and the transaction ends. If you want to ...
The four-month strike by 700 nurses and case workers at Henry Ford Health’s Genesys Hospital in Grand Blanc, Michigan has entered a new and dangerous stage. Hospital management has sent a threatening ...
Extends Genesys Cloud footprint with full-service cloud regions in Singapore and Mexico, with plans for the EU Sovereign Cloud and Saudi Arabia to expand secure, compliant access worldwide Achieves ...
Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...
Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment Genesys, a global cloud leader in AI-Powered ...
GRAND BLANC TWP., Mich. (WNEM) – Unionized registered nurses and case workers at Henry Ford Genesys Hospital in Grand Blanc Township have been on the picket line since Sept. 1. More than three months ...
Henry Ford Genesys Hospital said Wednesday that it will begin implementing some of the proposed terms, including a salary increase for nurses, amid the ongoing contract negotiations. This comes as ...
Paula Wethington is a digital producer at CBS Detroit. She previously held digital content roles at NEWSnet, Gannett/USA Today network and The Monroe News in Michigan. She is a graduate of the ...
After declaring an impasse in negotiations with the striking Teamsters union, Henry Ford Health said it will implement wage increases of up to 8.6% and establish a shared governance model for nurses ...
The American Petroleum Institute (API) estimated that crude oil inventories in the United States saw a sizeable build of 6.5 million barrels in the week ending October 31. Crude oil inventories in the ...
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