Almost two years ago, United Way of the Greater Capital Region embarked on a new project. It’s one of the most popular programs the community service nonprofit has ever run. It reaches more than ...

If you’ve ever worked in the service industry or even just waited a table, you know that certain customer habits can turn a pleasant dining experience into a nightmare. While most of us just want to ...

Investors tend to gravitate to companies announcing and completing forward stock splits. Online travel titan Booking Holdings, whose shares have rallied 25,000% in 25 years, just became the first high ...

Online travel company Booking Holdings has cut customer service costs by about 10% per reservation by leveraging generative artificial intelligence as an automation tool, CFO Ewout Steenbergen said ...

80% of executives believe they are delivering great customer experiences but less than 10% of customers agree.” — James H. Killian, Ph.D. NOVATO, CA, UNITED ...

KNOXVILLE, Tenn — New international research by the United Way of Australia is highlighting the impact of Dolly Parton's Imagination Library. The five-country study is the largest ever done on shared ...

Have you made plans for date night yet? In Sin City there’s plenty to do to fill a romantic itinerary (even for the sober curious) – but reservations are sometimes hard to get at your favorite Las ...

NASHVILLE—Vanderbilt’s athletic communications staff has had to spend some time deep into a few recent nights looking into some history. Perhaps that’s not the best barometer of Mark Byington’s ...

Iranian Foreign Minister Abbas Araghchi said that Iran’s ballistic missile programs are permanently non-negotiable because the weapons are strictly "defensive," in a Saturday interview with Qatari ...

FAYETTE COUNTY, GA — StartUp Fayette will host its February program, Finding Your Market Fit: Why Customers Buy (and Why They Don’t), on February 10, bringing together entrepreneurs, small business ...