Stopping Fraud at Each Stage of the Customer Journey Without Adding Friction

Fraud prevention and user experience don't have to be a tradeoff. IPQS shows how combining identity, device, and network ...
CNBC

'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...
CoinDesk

ETP market giant Flow Traders just launched 24/7 over-the-counter (OTC) liquidity service for tokenized assets.

Flow Traders, one of the world’s top market makers in exchange-traded products, said Tuesday it is bringing its decades of TradFi expertise to tokenized assets with the launch of 24/7 over-the-counter ...
Fox Business

Beloved Buc-ee's convenience store chain faces customer service crisis after devastating 'F' rating

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...
The Indianapolis Star

Restaurants Shift Focus to Customer Retention as Flow Loyalty Launches New Business Loyalty Program Platform

New QR-based customer loyalty program for B2C helps independent restaurants compete with large chains by turning occasional guests into loyal regulars. A well-designed customer loyalty program … helps ...