WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

The Vail Police Department on Tuesday will ask the Vail Town Council to fund an estimated $51,000 integration of Aurelian AI ...

Brian Raffel, who cofounded developer Raven Software in 1990 with his brother Steve and has been its co-studio head ever since, is retiring from the studio after 36 years, during which he worked on ...

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Cork Cyber’s Software Installer Scripts enable MSPs to generate dynamic installer scripts for vulnerable & outdated software across Windows environments. Cork Cyber provides immense value both ...

Tools and software for quality assurance have become an important part of the modern call centre. It helps businesses to evaluate the agents’ performance while increasing customer satisfaction. This ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Please hold: Washington is coming for customer service. This week, FCC chairman Brendan Carr proposed rules aimed at ...

Greetings, and welcome to the Guidewire Second Quarter Fiscal 2026 Financial Results Conference Call. As a reminder, this call is being recorded and will be posted on our Investor Relations page later ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...