Claimable today announced the debut of its enterprise patient access platform, purpose-built for pharmaceutical manufacturers ...

Fraud operations now operate like call centers, complete with hiring, training, and performance tracking. Flare reveals how ...

"At what point are we taking the human out of Human Services?" asked Matthew Gunnip, president of SEIU Local 580.

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

NEW YORK, April 20, 2026 /PRNewswire/ -- Atlas Cloud has opened full API access to Seedance 2.0, ByteDance's most advanced AI video generation model. Developers and businesses worldwide can now access ...

Computer-Using or Computer Use Agents (CUAs) are agentic AI capabilities that enable an AI model to perceive a screen ...

DeepL, a translation company best known for its text tools, released a voice-to-voice translation suite today that covers use ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.