Support metrics must now account for memory, learning and accumulated understanding, not just speed or volume.
Cheaper: By eliminating software purchases, internal CX roles, consultants, and implementation projects, CXaaS reduces CX operating costs by 50-80% for most mid-market companies. The result is a model ...
New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...
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