When personalization fatigue sets in, reducing friction—not targeting harder—becomes the fastest path to trust, conversion ...

Altman breaks down OpenAI’s real priorities: memory, relationships, enterprise growth — and why an IPO isn’t coming anytime ...

Just like planning the perfect weekend in a new city, backward induction lets you navigate your CX strategy with intention.

Some of the clearest customer experience lessons don’t have to come from our normal sources. They can come from stories we ...

AI-powered doesn’t mean inhuman. Agentic AI gives your employees the space to do what humans do best, turning every ...

Netflix on Dec. 5 announced an agreement to acquire Warner Bros.' film and television studios, HBO Max, and DC Studios for ...

The appointment of Amit Mathradas highlights Five9’s belief that the future of CX leadership lies in AI execution, not ...

Salesforce moves agentic AI deeper into marketing, aiming to turn website engagement into autonomous pipeline generation.

AI-powered commerce is consolidating as Rezolve Ai has acquired enterprise DXP provider Crownpeak. The move came with quite ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Customer experience protects brand equity. In fast-shifting markets, CX is the mechanism that sustains trust, reinforces ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...