Medallia, global leader in customer & employee experience, announces Jagrit Malhotra as Chief Revenue Officer - contact ...

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, ...

Agentic AI Is Not About Replacing Contact Centre Agent but Will Redefine the Work They Do. Kevin McGachy Sabio Group, ...

How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

IPI have announced the launch of its first partner programme, Evolving Together. The tiered programme will provide partners with the resources and support to deliver IPI’s ElasticCX suite of solutions ...

Content Guru and Together, a class-leading lender and property finance expert specialising in commercial and complex personal mortgages and secured-loan products, have been awarded the prestigious ...

mystery shopper at South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

Sigma Connected has won the Giving Something Back Award at the 2025 UK National Contact Centre Awards. The Birmingham-headquartered outsourcer claimed the Gold honour for its work in the community and ...

Cloud-based contact centres are better placed to meet these challenges than traditional infrastructure. They can easily scale and flex to accommodate varying call volumes. Other than laptops and ...