News from the week beginning 22nd September includes items from @Anybotics, @zoho, @planful, and @ThomsonReuters ...

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

Nearly eight in ten companies say they are using generative AI, yet just as many admit they’ve seen no measurable impact on ...

This beginner’s guide explains what AI agents are, how they differ from traditional automation and chatbots, and why they are becoming essential for businesses.

Driscoll, who most recently served as the commander of the bureau’s Hostage Rescue Team (HRT) and Critical Incident Response Group’s Tactical Section chief, began his career as a special agent in 2007 ...

Steven J. Jensen has been named special agent in charge of the FBI’s Columbia Field Office in South Carolina. Before the appointment, Jensen served as the deputy assistant director of the bureau’s ...