Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it's ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Salesforce CEO Marc Benioff has a message for everyone who thinks his company is in trouble: you are looking at this all ...

Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...

Put simply: these agents can be created and accessed from ChatGPT, but users can also add them to third-party apps like Slack ...

At its TDX 2026 developer conference, Salesforce paints a picture of software as a service evolving in an agentic direction, ...

A new no-code tool in Google Workspace lets you build custom ‘flows’ to automate your routine tasks. Here’s how to use it.

In recent days, Salesforce announced that business travel platform Engine has expanded its use of the Agentforce 360 Platform ...

The rollouts follow AWS’ launch of its Agent Registry platform, signaling a trend among providers to help bring agentic ...

The new platform packages Salesforce’s AI and developer tools into a headless, API‑driven layer designed for software agents ...

Salesforce has partnered with NMIMS to digitally transform its admissions process using Agentforce and MuleSoft. The platform enables AI-driven student engagement, automated lead management and ...

AI Impact examines how AI is reshaping work, surfacing use cases and insights, and forcing decisions across pricing and ...