Qualtrics is betting that mastering patient experience in healthcare - one of the most complex and regulated industries - ...

On Monday, the software group Qualtrics announced that it would acquire Press Ganey—an industry leader in patient experience, ...

Advertisers can now automatically import Meta and TikTok ad cost data into Google Analytics for unified, real-time cross-channel reporting.

The Chatbot Assessment Reporting Tool (CHART) guidelines, published in the BMJ and other journals in August, 2025, advise on the reporting of generative artificial intelligence (AI)-driven chatbots.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.