Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

Voice Mode may sound eerily human, but to be faster, accuracy suffers, logic collapses, and hallucinations creep into responses.

"Regardless of whether or not you are at fault, [the AI] will mirror your energy, providing additional rationale for why you are right and your partner is not," said Bent. "This can fuel division ...

Google and Amazon are promising a lot with new voice assistants, but whether they can deliver is a much bigger question.

Some of the most common ways to tell if something was written using AI are: Key terms from your assignment prompt are used repeatedly. Inaccurate facts are included, thanks to the AI chatbot ...

Sunnyvale-made sensors in your gaming mouse can spy on conversations using AI. UC Irvine researchers proved the Bay Area tech is vulnerable.

I've tested countless earbuds with all manner of promises, but the Viaim RecDot earbuds have something special.