Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

Forrester research reinforces this: Its 2025 Customer Experience Index found that North American consumers’ perception of customer experience quality has declined for a fourth consecutive year, ...

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...

ROI by using call center QA and psychometrics to tie training-driven behavior change to measurable business outcomes, like ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...

You can try the Liquid Glass UI, the new Games app, spam block and call hold features, Visual Intelligence upgrades, and more by downloading the latest version of iOS ...

The latest offerings from PCS Software use Cortex AI to automate key tasks, from sorting freight opportunities to assigning ...

The Baltimore City's Board of Estimates (BOE) approved a 50-million-dollar contract for a software program to address temporary staffing. BOE members Zeke Cohen and Bill Henry abstained from the vote ...

Tech firms are offering millions for AI pros amid the Silicon Valley talent wars. Excel, however, is still the top tech skill in job listings. Excel, released in 1985, remains crucial for managing ...

An error has occurred. Please try again. With a Centralmaine.com subscription, you can gift 5 articles each month. It looks like you do not have any active ...

When 15-year-old Lilly Wilson walks into any bathroom at Sir Frederick Banting Secondary School in London, she often has to pass through a cloud of e-cigarette vapour. "I know it's really bad for you, ...