Confluent's VP of Developer Relations details global initiatives, developer enablement, AI pipelines, for event-driven ...

What Boomers learned in childhood, Gen Z treats like a lost art.

Advanced Churn Prediction engine enables brands to identify at-risk customers and deliver personalized marketing, moving from reactive retention to proactive relationship building. SAN ANTONIO, Sept.

Customer churn—when people stop using your products or services—can be tremendously costly. That's why it's essential for businesses of all types to understand what their churn rate is and to reduce ...

Like Ginger Rogers and Fred Astaire, marketing and sales teams' moving in harmony is the holy grail of delivering a better customer experience (CX). Although the importance of Marketing and Sales ...

QR codes on product packaging lead Skullcandy consumers to a unified post-purchase experience. Images courtesy Skullcandy and Brij. Like many brands that have been sold primarily through retail and ...

Most leaders try to solve retention and churn by diving deeper into the data. But numbers alone won’t give you the answers. You must get out of the office and into conversations with your customers to ...