The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. Prime Minister Mark ...

Add Yahoo as a preferred source to see more of our stories on Google. Prime Minister Mark Carney, left, speaks to Artemis II mission astronauts, left to right, Christina Koch, Jeremy Hansen, Reid ...

For the first time in eight years, Kevin Garnett will attend a Timberwolves game at Target Center, the team announced Friday. The best player in franchise history will be in the house for Minnesota’s ...

Prime Minister Mark Carney praised the Artemis II moon mission as a "unique example for the world and beyond" of what can be achieved through collaboration during a brief call with moon-mission's crew ...