Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...
One of the nation's largest LTL companies, Estes Express Lines, is using fleet optimization platform provider Optym to improve real-time decision-making and further contribute to its broader digital ...
In recent developments, FTAI Aviation and Palantir Technologies announced a multi-year partnership to deploy Palantir's AI Platform across FTAI’s global maintenance operations, while Multiverse and ...
This article is part of a VB special issue. Read the full series here: Data centers in 2023: How to do more with less. As the demand for data processing and storage continues to surge, data centers ...
In the ever-evolving world of artificial intelligence, deep neural networks (DNNs) have revolutionized data processing, offering unparalleled accuracy across various ...
Electronic health record adoption among office-based physicians nears 80 percent. However, outside assistance is helpful to help primary care practices make the most of data contained in EHRs, ...
A wise man once said, “Ask not what you can do for your data, ask what your data can do for you.” Wait, that’s not right, is it? But in the world of public-sector IT, this adage may be more relevant ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. New artificial intelligence (AI) applications seem to be springing up everywhere. Before too ...
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