We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Dealing with internet service providers' customer support is a nightmare, especially when it comes to big corporations. But what if you didn't ever have to fight with a customer representative again?

Have you noticed how hard it can be to get a consumer issue solved? Years ago, major companies had teams of telephone reps who were focused on answering your call and getting you the help you need.