Remote work and hybrid work have quickly become standard over the last few years. However, what remains the same is the need to manage both the users and the tools they use to perform the work. How ...

Comprehensive Training Platform Helps Strengthen Resource Management and Workforce Planning Capabilities Across Services ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

UKG, a leading provider of HR, payroll, and workforce management solutions, today announced the results of a ...

Application Programming Interface integration helps with data exchange, making it easy for your staff to stay ahead of their everyday tasks. All the software platforms your contracting company works ...

Generation Z is becoming a more significant part of the workforce as time passes. Each age group comes with a new vision of what they want from their employers. The next wave of workers doesn’t fall ...