The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

The E-ZPass website and its customer service centers were affected by a power outage and computer issues, but the issue was resolved Thursday.The issues affected service in New Hampshire and some ...

The new ONYX website reflects the company's updated branding and commitment to Innovation and Battle-Ready performance. With a clean, intuitive design, the site makes it easier than ever for customers ...

DALLAS (January 28, 2009) – Alarm-monitoring leader Monitronics this week announced the launch of its new customer-account interface, MyMonitronics, aimed at bolstering the company’s online ...

The Office of the Maryland Comptroller announced Thursday that its launched a new website. Officials say the new modernized website is user-friendly and has improved navigation and connects to the ...

Salesforce on Tuesday is announcing updates to Field Service Lightning, a tool within its Service Cloud that helps workers to respond to customer service requests and engage with customers on site.

Customer-centric website design involves creating a commercial website that meets the wants and needs of a business's customers and prospects. An effective customer-centric design process requires the ...