At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

As part of our investigation into AAMCO, the NEWS4 I-Team obtained access to the company's "Service Recommendation Procedure" -- or internal phone scripts that give you an inside look at what AAMCO ...

It was a fall Sunday morning before a Denver Broncos game. I was playing fantasy football and desperately wanted to watch the pregame shows to make the best decisions for my fantasy team. There were ...

Phone calls going out to Austin voters about Proposition 1 are coming into question. Proposition 1 would repeal the current ordinance regulating Transportation Network Companies (TNC) and require TNCs ...

Does the prospect of calling someone fill you with dread? Do you put off making phone calls as long as you can? Whether you have nerves about talking on the phone or you're just a little shy, The Art ...