However, phone scripts are actually one of the most valuable tools you can use to not only have successful phone calls but to also improve the overall reputation of your dealership.

Using an impersonal script with potential dental patients may drive business away. Learn why scripts don’t work and what your front desk staff can do instead.

As part of our investigation into AAMCO, the NEWS4 I-Team obtained access to the company's "Service Recommendation Procedure" -- or internal phone scripts that give you an inside look at what AAMCO ...

It was a fall Sunday morning before a Denver Broncos game. I was playing fantasy football and desperately wanted to watch the pregame shows to make the best decisions for my fantasy team. There were ...

The telephone script, designed for sharing with clients, advises them that if creditors “ask you questions about us, don’t try and explain the program to them, have them contact us.

Whether you have nerves about talking on the phone or you're just a little shy, The Art of Manliness suggests creating a script before you make a call to help calm you down.