The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

Blue Mantis unveiled a major expansion of its managed security service Wednesday with the launch of a comprehensive offering, ...

Social Security offices could see longer lines due to short staffing and limited phone service. A new in-person ID requirement may make it harder for some Americans to claim Social Security. The Trump ...

The SSA framed a visit as evidence that operational changes had produced measurable reductions in phone and office wait times ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of eight minutes to speak to an agent on the phone in July.

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President Trump defends Social Security program achievements amid Democratic criticism, highlighting zero taxes for most seniors and improved customer service ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...