Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify recurring issues better, recommend next steps based on customer feedback, ...

Staying connected with your customers and prospects is an essential business practice. However, it can also be hard to stay organized with all of your customer communications and sales outreach ...

Salesforce has announced several new Marketing Cloud product updates that aim to support enterprise marketing teams working remotely. Key updates include Einstein-powered AI features in Interaction ...

Salesforce recently unveiled new capabilities within its Digital 360 platform. The updates to the Marketing and Commerce Clouds are designed to provide users with buyer insights, connected buyer ...

(Bloomberg/Brody Ford) — Salesforce Inc. is increasing the price for many products, becoming the latest software maker to adjust its cost structure as it integrates artificial intelligence. List ...

The job cuts represent a reduction of nearly 45% in Salesforce’s customer service workforce, which will shrink from about ...

Salesforce CEO Marc Benioff cuts nearly 4,000 customer service jobs in favor of AI agents, but insists humans are still ...