NICE Software has acquired Workflex Solutions for an undisclosed sum. Workflex has developed a machine learning workforce forecasting and scheduling system optimized for contact centers. NICE will ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2023-2024 Enterprise ...

Infused with AI capabilities, NICE’s CXone WEM is recognized for its focus on the agent experience across digital and voice channels and its commitment to CX innovation NICE CXone’s workforce ...

NICE WFM cloud-based suite helps iQor augment employee scheduling flexibility and improve engagement “iQor is dedicated to putting our employees at the forefront,” said Loren Dennis, Senior Vice ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

NICE Systems (NASDAQ: NICE) today announced it is helping Air China streamline its service operations in order to enhance efficiency across its five contact centers. The leading Chinese airline ...