Human factors/ergonomics researchers have studied how the gender and tone selected for an interactive voice response system, or IVR, affects its user-friendliness. The personality and gender of the ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

BURLINGTON, Mass., June 25, 2020 /PRNewswire-PRWeb/ -- Zappix, the leading Visual IVR and Customer Self-Service provider, has launched its flagship Visual IVR solution for a B2B vendor operating ...

Boston-based Envox Worldwide is releasing an update to Envox CT ADE: version 9.1 of its interactive voice response (IVR) development tool. The company says Envox CT ADE is a rapid application ...

Wishpond files three new patent applications for conversational AI workflow building, adaptive voicemail/IVR detection, and ...

Reliance Communications has tied up with mobile VAS provider Altruist Technologies to launch a user generated Caller Tune service on its pan-India network. The service will enable Reliance GSM and ...