When you work with electrical devices and technology on a daily basis, you can find that incidents and faults can happen throughout the working day. Some of the faults or incidents that occur can be ...

The implementation of ITIL®/ ITSM software suites can be difficult, time consuming and expensive. This added expense is typically the result of Companies not defining their IT Processes or not ...

Survey and research data show more companies depending on automation technology to complete data center tasks in line with best practices such as ITIL. Enterprise IT managers expect to deploy more ...

Large enterprise companies that need guaranteed high performance and scalability for their service management applications might want to consider StreamFoundry’s software suite that addresses several ...

Symantec Corp. has announced Symantec Workflow 7.0 and Symantec ServiceDesk 7.0, two updates designed to its IT management offerings. Workflow 7.0 is intended to help customers enforce policies, ...

BMC Software also incorporates ITIL guidelines in its products, such as the Remedy line of service management applications. Last year the company introduced the Atrium Configuration Management ...

Corresponding with the global debut of the IT Infrastructure Library (ITIL ®) version 3 (V3), BMC Software (NYSE:BMC) today restated its longstanding commitment to ITIL best practices and noted its ...