KPIs focus on strategic business objectives, while metrics provide supporting data. Understanding this distinction is key for successful customer relationships. Create KPIs through collaboration with ...

Editor’s Note: Suzanne Greene is Manager of the Sustainable Supply Chains initiative at the MIT Center for Transportation & Logistics. Driven by increasing volumes of goods moving through supply ...

You likely use practice management software, but do you know how to make the most of it? Practice management expert Lee Bentz outlined how dental practices can analyze their success using key ...

A New Report by MIT Sloan Management Review and Boston Consulting Group Finds That Over 50% of Business Leaders Acknowledge the Need for Improved KPIs, but Only a Third of Organizations Are Leveraging ...

What if a firm could tap into expertise from all divisions to inform the all-important KPI of customer lifetime value? Going a step further, imagine a CLV-focussed conversation among direct marketing ...