How to Use Chatbot Technology to Improve UX Chatbots allow you to streamline your customer onboarding and service — and it’s more personalized than you might think.

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

A version of this article appears in print on April 8, 2023, Section B, Page 7 of the New York edition with the headline: How should I use A.I. chatbots like ChatGPT?.

The key here is to avoid treating your chatbot as a web search and starting with a fresh query each time. Instead, keep several threads of conversations open and add to them over time.