HMRC's ability to improve its customer service experience is directly linked to its ability to shift away from a multi-billion pound outsourcing contract. That presents problems. The UK tax office has ...

Sir Jim Harra has spent 41 years at HMRC and been its chief executive since October 2019 The chief executive of HM Revenue & Customs (HMRC) will retire with a six-figure pension despite presiding over ...

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The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

The newly appointed exchequer secretary and chair of the HMRC board told the department’s external stakeholders that he will ...

HM Revenue and Customs (HMRC) hung up on 55,922 taxpayers last year after leaving them waiting on the phone for more than 70 minutes. The tax authority will automatically hang up on callers once the ...

Good news - workers are now able to take control of their tax affairs following the UK government’s announcement of a new Pay As You Earn (PAYE) service. Affecting 35 million on PAYE, the new digital ...

The customer service of HM Revenue & Customs (HMRC) is now so unacceptably poor it could be considered a "genuine threat to tax collection", according to the accounts auditor. The tax office answered ...

HM Revenue & Customs (HMRC) chief executive Jon Thompson told the Public Accounts Committee (PAC) the department needs extra cash to ensure its contingency plan works, should the new customs ...

HMRC has unveiled a major overhaul to the UK tax and customs system today, July 21, set to impact 35 million people on PAYE. The fresh digital system boasts over 50 new measures and aims to streamline ...