The rebound in summer travel has caused more than the usual amount of headaches for Americans hitting the road. And it’s not just the shortage of flights and rental cars. Consumers are finding it ...

Your best customer just complained about an employee’s phone manners. Or maybe it was the turnaround time on an order. Or maybe your Web site isn’t very customer-friendly. These are customer service ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other issues ...

Just about everyone has a story about a customer service experience. Some were so spectacularly good or bad that they take on a life of their own as they are repeated by many people with no connection ...

Asking a customer multiple times what their problem is a fundamental example of customer service agent manual toil that should be replaced with automation, says an executive at a company specializing ...

Television hasn't always had the best customer service. Scores of viewers might tell you that TV and networks don't respond - or at least not quickly enough -- to their problems: the cancellation of ...

ROCHESTER, N.Y. – The New York State Public Service Commission has fined RG&E and NYSEG millions of dollars for failing to meet customer service benchmarks. The original fine for RG&E was nearly $5 ...

In early December, I received an electricity bill for 1,400 British pounds ($1,700). It was an absurd overcharge for six months of energy I hadn’t used, in a house I moved out of two years ago, from a ...