DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

When something goes wrong with a firearm, knowing specific information about the equipment and manufacturer can help get it back in working order as soon as possible and with few headaches. A customer ...

Your customers are the lifeblood of your business. Without them, your small business enterprise would come to a screeching halt. In many cases it is the novice or low-ranking employee whom your ...

Small businesses such as hotels, auto dealer service centers and professional offices typically make use of a front desk area to greet and serve customers. A clean, efficient front desk operation ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

You can call or text Delta for most questions, but canceling and changing eligible flights can be done online. Many or all of the products on this page are from partners who compensate us when you ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Fitness apps help us save money that we used to spend on a gym membership, and they also allow us to work out anywhere, anytime. For most people, regardless of age, fitness level, or income, the most ...

A year ago, SpaceX said it would shore up customer assistance for its satellite internet service, but for some, slow or non-responsive support is still the norm. Got a problem with Starlink? Don’t be ...

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft ...