A federal watchdog found that a national hotline for veterans suffering a mental health crisis was struggling to keep its responders trained to handle the most belligerent and abusive callers, and ...

The Veterans Crisis Line's process for handling abusive or disruptive callers may be harming both veterans and the employees who answer the phones at the suicide helpline, according to a recently ...

Finance Minister François-Philippe Champagne announced the plan earlier this month, calling the agency’s service levels ...