Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

About a year and a half ago, Kalispell (Mont.) Regional Healthcare realized they needed to take a hard look at their workforce management process. Located in Northwest Montana, Kalispell is in an area ...

Workforce management involves placing the right people in the proper place at just the right time. Accomplishing this effectively is what separates the excellent companies from their competition.

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As intelligent automation continues to mature, more organizations are turning to robotic ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

ProHance dashboards give minute-by-minute updates of a typical workday, including the user's login times, active applications ...

Before the pandemic, workforce and human capital management software and services were mainly used to track employee attendance and work. But with a more hybrid and gig-centric workforce, those tools ...

Over the past 20 years, four successive presidents (George W. Bush, Obama, Trump and Biden) have touted their president’s management agendas intended to improve government management and operations.

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...