About a year and a half ago, Kalispell (Mont.) Regional Healthcare realized they needed to take a hard look at their workforce management process. Located in Northwest Montana, Kalispell is in an area ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Workforce management involves placing the right people in the proper place at just the right time. Accomplishing this effectively is what separates the excellent companies from their competition.

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As intelligent automation continues to mature, more organizations are turning to robotic ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

ProHance dashboards give minute-by-minute updates of a typical workday, including the user's login times, active applications ...

Cognizant has stated that its new workforce management tool, ProHance, will not be used for employee performance evaluation.

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...