For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Miles Everson Standing in ...

DALLAS & MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) ...

Workforce planning is a critical, multifaceted discipline that strives to ensure that organisations – whether in healthcare, education, manufacturing or service industries – have the right number of ...

If you’ve ever seen a hospital struggling with understaffed and overwhelmed doctors and nurses, you know how critical workforce planning is. The right staffing ensures quality care, while poor ...

CALGARY, Alberta--(BUSINESS WIRE)--MakeShift, a prominent SaaS innovator renowned for its award-winning cloud-based employee scheduling and time-tracking platform, announced today its strategic ...

DELRAY BEACH, Fla., Nov. 5, 2025 /PRNewswire/ -- According to MarketsandMarkets™, the global Field Service Management Market ...