Salesforce on Wednesday is updating the Service Cloud with a series of capabilities that should help organizations respond to post-pandemic customer demands. Here's a look at how the cloud leaders ...

A new release of Salesforce Service Cloud debuts today, tuned to support new customer expectations for personalized service from anywhere, as the world reopens in the Vaccine Economy. Fronting the ...

Clara Shih, recently installed as CEO of Salesforce’s Service Cloud business, is relatively new to the contact centre market and field service, but a returning alumna of Salesforce. She founded ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

Salesforce expands cloud and customer platforms while the Dow Jones Index reflects activity across major tech-driven markets.

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...