New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

More than 1,000 new features added to Webex over the past 12 months – dramatically improving the Hybrid Work experience. Latest features help customers empower equal participation, from everywhere New ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco AI Assistant for ...

TEL AVIV, Israel & STAMFORD, Conn.--(BUSINESS WIRE)--Voiceitt, a leading speech recognition technology for non-standard speech, announced today that people with speech impairments will be able to ...

High-severity flaws plague Cisco’s Webex collaboration platform, as well as its RV routers for small businesses. Cisco is warning of three high-severity flaws in its popular Webex web conferencing app ...

Webex by Cisco wanted to lead the conversation on the future of hybrid work among C-suite executives and tech influencers. They partnered with Forbes to instill a Cisco-driven thought leadership ...

“At Webex, we focus on people and improving their collaboration experiences. This focus fuels our innovation to remove the barriers of geography, language, personality and familiarity with technology, ...

Cisco today released security updates to address two high severity vulnerabilities found in the Cisco Webex Meetings Desktop App for Windows and macOS that could allow unprivileged attackers to run ...

Cisco Systems Inc. said today it’s revamping its Webex Suite of collaboration tools to enable companies to tackle the myriad challenges involved with enabling hybrid work. Announced today at WebexOne ...

Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive Reset New AI-powered innovations in Webex Contact Center ...