A help desk software, ticketing system, or customer support software is a computer-based platform designed to streamline and manage operations concerning customer inquiries, complaints, and ...

This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...

Web Help Desk supports more servers because it runs as a Java servlet; it’s compatible with various Windows, Linux, and Mac operating systems. The free software also omits ads and includes ...

MacsDesign Studio on Wednesday updated Web Help Desk — technical support software for education and enterprise customers — to version 6.4. The update introduces iCal integration, the ability ...