Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing ...

According to eStreamDesk.com, the answer is their simple cloud-based help desk and ticketing system, which creates support tickets from a variety of different sources, including emails and social ...

SolarWinds has launched a relatively low-cost IT help desk package. SolarWinds Web Help Desk combines a ticketing system (with automatic email to ticket conversion), performance dashboards ...

Zendesk is a cloud-based help desk ticketing system that is known for its user-friendly interface. It offers a range of features, including ticket management, automation, reporting, and analytics.

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

The Anne Arundel County School District sees Web self-service as a complement to its help desk software and plans to implement a self-help knowledge base and Web-based self-service ticketing system.

For the IT staff of two at the community bank Royal Bank America, an email-based trouble ticket system wasn't cutting it.

Zendesk essentially offers a Web-based help desk online ticketing system for customer support. The new integration enables users to turn a Tweet into a Zendesk ticket. You can also respond ...

USASAC's finance division designed crafted and implemented a unique Foreign Military Sales specific web-based help desk for the General Funds Enterprise Business Systems, commonly known as GFEBS.

Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of ...

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits ...