Salesforce launched an effort called Snap-ins, a new way to add capabilities for its Service Cloud such as two-way video chat and tap-to-call. The bit is that companies can deploy contextual services ...
eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Companies interested in doing more with Lightning, the ...
Salesforce’s Service Cloud adds automated case routing, reply recommendations, and other AI features
Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...
At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee retraining strategy, while their CEO is publicly saying they aren’t hiring ...
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