Web Help Desk, an online cross-platform service desk management solution, now supports Mac OS X 10.7 Lion.

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. CISA warned on Thursday that attackers ...

This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.

Web Help Desk 5.5 is a free upgrade for all current Web Help Desk 5.x licensees. Pricing for corporate customers runs from US$3,000 – $7,500, and for educational institutions it runs from $2,000 ...

Web Help Desk 5.4 is available now directly from MacsDesign Studio. Pricing for corporate customers ranges from US$3,000 to $7,500, while education/government pricing ranges from $2,000 to $5,000.

SolarWinds Web Help Desk and DameWare Remote Support, currently supporting over 25,000 organizations collectively, now integrate to allow IT Pros to remotely access and control end-users' Windows ...

Solarwinds has released version 12.8.4 of its Web Help Desk software. In it, the manufacturer closes a vulnerability in the actual software – and also plugs some critical security gaps in ...

SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly accessible infrastructure (likely to prevent the ...

The Web Help Desk free version includes a few different features versus SysAid, such as LDAP support. However, you’re limited to one administrator, while clients are unlimited.

USASAC's finance division designed crafted and implemented a unique Foreign Military Sales specific web-based help desk for the General Funds Enterprise Business Systems, commonly known as GFEBS.

Attacks are currently underway on Solarwinds' Web Help Desk customer support software. Security updates are available for download.