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CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now The Chan Zuckerberg Initiative announced ...

Genesys introduces a new “agentic virtual agent” powered by Large Action Models (LAMs), which is designed to complete customer service tasks across enterprise systems rather than only respond to ...

True or chatty: pick one. A new training method lets users tell AI chatbots exactly how 'factual' to be, turning accuracy into a dial you can crank up or down. A new research collaboration between the ...

World Labs Technologies, a company founded by AI pioneer Fei-Fei Li that’s focused on developing breakthrough artificial intelligence models, today announced the launch of its first commercial world ...

Learn how Microsoft research uncovers backdoor risks in language models and introduces a practical scanner to detect tampering and strengthen AI security.