Many Verizon Wireless customers saw an "SOS" icon on their phones Wednesday, meaning their access to make calls was limited only to 911 and emergency services.

The company said it would offer a $20 credit to customers affected by Wednesday’s service interruption.

Verizon's service is now recovering following a major outage which left many users reporting no service and seeing an SOS ...

We're still piecing together what caused Verizon's extended service blackout, but network experts point to possibilities based on how it transpired.

Verizon says a software problem caused the glitch and it is conducting a postmortem, but experts say outages are "a fact of life" these days.